First 60 Days Defect Warranty:
If your rod breaks in the first 60 days of ownership due to a defect we will replace the rod free of charge. Defects usually cause a failure the first one or two times of use and if that happens all you need to do is ship us the whole entire rod and all pieces of it in a disposable tube prepaid and insured to the address below, include a check for return shipping in the amount of $25 and we will ship you a replacement rod. The 60 days starts the day you purchase the rod and the rod must get to our facility within 60 days of the purchase date (no exceptions). If the rod is deemed to have been broken due to an accident misuse or neglect by the user the rod will still be eligible for the replacement policy seen below. **A receipt or an authentic dated proof of purchase from an authorized Fitzgerald Rods dealer is necessary for this and all claims**
Limited Lifetime Warranty/replacement policy:
If your rod breaks after the first 60 days of ownership simply cut the 6" section of the rod showing which model it is (shown below) and place it along with the check for the warranty fee and return shipping in a padded envelope. Mail it to the address below. When using this claim we do not care how the rod broke it is a no questions asked policy. Even if you accidentally break it yourself we will still cover it as long as the warranty fee and return shipping is paid. Most rods are broken due to inadvertently getting damaged somehow, being high sticked or neglect. We will not replace the rod unless the warranty fee and return shipping is paid. **A receipt or an authentic dated proof of purchase from an authorized Fitzgerald Rods dealer is necessary for this and all claims**
This warranty is limited to replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damages resulting from the use of this product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod. This warranty does not cover normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care.
Warranty Fees per model:
-Aqua Dream Series $60 + return shipping
-Stunner HD Series $60 + return shipping
-Bryan Thrift Series $60 + return shipping
-Original Series $70 + return shipping
-Titan HD Series $100 + return shipping
-Vursa Series $40.00 + return shipping
Return Shipping amount: $25 for shipping within the US, $40 for shipping in Canada.
**Fitzgerald Rods does not offer any warranty on guides, tip guides, reel seats or handles.**
Replacement guides and tips can be purchased from Fitzgerald Rods. Fitzgerald Rods does not pay shipping for any warranty claim or repairs.
Returns and Exchanges:
All products purchased directly from Fitzgerald Rods (except custom built rods) come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Fitzgerald Rods for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original container.
Exchanges can be made (except on custom built rods) within 30 days of receiving your rod purchased directly from Fitzgerald Rods, but the rod must be unused and in like new condition. Please package your rod in the same container it was shipped to you and include a $25 check or money order made out to Fitzgerald Rods to cover shipping and handling on the rod that we are sending back to you. You will also need to include the difference in the price if there is one between the rod that you have and the rod that you like to exchange for. Before shipping the rod to us please email us and advise us that you sending a rod back for exchanged and also advise which rod you would like it exchanged with. Please note that if the rod that you would like to exchange for is not already built then it may take up to two weeks for you to receive your new rod.
International Shipping: Consumers are responsible for paying all applicable import taxes, handling fees and duties on all orders.
12160 S US HWY 441
Belleview, FL 34420